The Italian Ministry of Tourism has a new service called, “Easy Italia.” This service offers information and assistance to tourists during their stay in Italy. This includes emergencies. The languages offered are Italian, English, Chinese, French, Russian, German and Spanish.
The hours are from 9AM-10PM. The number to call within Italy is: 039-039-039. Outside Italy is: (39)039-039-039. When you call, you will get a prompt for your language of choice and then you actually will be connected with a human! Great service!